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Support throughout your entire journey

From tailoring your onboarding plan to customizing your customer experience, our support team meets your needs every step of the way.

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Your own dedicated specialist

Partnering with Securly means getting your own dedicated US Customer Success Manager. As your primary point of contact, your CSM makes sure your experience is always A+.

Expertise is our default

You'll be supported by experts with years of customer support experience. There's practically nothing they haven't seen before. With a CSAT score of 99.8%, you know you're in good hands.

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Get support when you need it

Have questions? Our Support team is available 8 am-8 pm ET, Monday through Friday, and can be reached by phone, email, or web portal.

"We have a constant line of communication with the Securly team, and they are invested in helping us use their products effectively. I can reach out to anyone and will get a response very quickly."

Michael Nikson, Instructional Technology Coordinator Sheboygan Falls School District

Knowledge base resources

Partnering with Securly also means you get unlimited access to a great knowledge base. Search by product, view release notes, or take any number of on-demand lessons.

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As usual, I have nothing but great things to say about the whole tech help team at Securly. Thank you!!! Great job!!!

Tess V

The turnaround time was quick. They waited on my replies longer than I waited on them! Great follow up and my problem was solved.

Amy V

I always get the best service from Securly. I love that I can call with any of my content filtering issues and any Securly expert is gracious enough to help me out.

Michelle B

The support I received and continue to receive surpasses expectations!!

Heather C

Support that's actually supportive

When you partner with Securly, you get real customer support that starts on day one and extends to every day afterward. Responsive and personal support is what you deserve and it’s just one of the ways Securly is leading the industry.

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